Legal
Terms of Service
Last updated: April 8, 2026 · Effective immediately
These terms are written in plain English on purpose. We want you to actually understand what you're agreeing to — no legal tricks or hidden surprises.
Who this agreement is between
These Terms of Service govern the relationship between Cherry Automate (operated by Kameron Cherry, "we", "us") and you, the client ("you", "your business"). By submitting our intake form, signing our services agreement, or paying any invoice, you agree to these terms.
What we do
Cherry Automate provides marketing automation services including but not limited to:
- GoHighLevel CRM setup and configuration
- SMS text automation (missed call text back, lead follow-up sequences)
- Voicemail drop automation
- Appointment reminder automation
- Review request automation
- Social media lead integration
- AI conversation automation
- Ongoing system monitoring and maintenance
Specific services provided to you will be outlined in your services agreement.
Payment terms
- A one-time setup fee of $350 is due before work begins
- A2P SMS registration fee of $25 is due before registration is submitted
- Monthly management fee of $200 begins after your system goes live
- Add-on services are billed as agreed upon in writing
- Pass-through costs (phone number, SMS usage, AI features) are billed at cost with no markup
- Invoices are due within 7 days of receipt
- Late payments may result in suspension of services
Refund policy
- Setup fees are non-refundable once work has begun
- A2P registration fees are non-refundable as they are paid to third-party carriers
- Monthly fees are non-refundable for the current billing period
- If we are unable to complete your setup due to our own error, we will provide a full refund of the setup fee
Cancellation
- Either party may cancel services with 30 days written notice via email
- Upon cancellation, you retain full ownership of your GoHighLevel sub-account and all automations built
- All outstanding balances are due immediately upon cancellation
- We will transfer all credentials and access back to you within 5 business days of cancellation
What you own
Everything we build for your business belongs to you:
- Your GoHighLevel sub-account and all data within it
- Your phone number and SMS registration
- All automation workflows and sequences we build
- All contact data and client information in your CRM
Your responsibilities
To allow us to do our job effectively, you agree to:
- Provide accurate business information for SMS carrier registration
- Grant us contributor/editor access to your business website when required
- Review and approve all text message content before it goes live
- Ensure your business complies with all applicable laws including HIPAA (if applicable)
- Ensure your clients have consented to receive automated text messages
- Pay invoices on time
Limitation of liability
Cherry Automate is not liable for:
- SMS delivery failures caused by carrier issues or network outages
- GoHighLevel platform outages or technical issues beyond our control
- A2P registration rejections caused by incorrect information provided by the client
- Lost revenue or business resulting from automation downtime
- Any indirect, consequential, or incidental damages
Our maximum liability is limited to the fees paid to us in the 30 days prior to any claim.
HIPAA notice
Cherry Automate is not a HIPAA-covered entity and does not provide HIPAA compliance services. If your business operates in healthcare, you are responsible for ensuring your use of our automation services complies with HIPAA regulations. We will always keep text message content generic and free of protected health information, but ultimate compliance responsibility rests with you.
Confidentiality
We treat all client information as strictly confidential. We will never share your business information, client data, or any confidential information with third parties except as required to deliver our services (e.g. GoHighLevel, SMS carriers). This obligation continues after our business relationship ends.
Changes to these terms
We may update these Terms of Service from time to time. We will notify active clients of significant changes via email with at least 30 days notice. Continued use of our services after changes take effect constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of the State of Colorado. Any disputes will be resolved in El Paso County, Colorado.
Contact us
Questions about these terms? Contact us anytime:
- Email: kameron@cherryautomate.com
- Phone: (719) 645-6469